Refund policy
Refund Policy for Delight Jewelers by DELIGHT FASHION & BEAUTY LLC
Key Information:
- Return Address: 508 Pat Booker Rd #5080, Universal City, Texas 78148, United States
- Return Period: 30 days from the delivery date
- Restocking Fee: None
- Refund Time: Within 7 working days
- Shipping Costs for Returns: Paid by the customer
- Effective Date: March 21, 2024
Delivery Day Return Policy: Our return policy is based on the delivery day, ensuring fairness and transparency. The 30-day return period commences from the item's delivery date to your specified address. If an item is in transit beyond this period, we consider it and allow returns accordingly.
Under What Circumstances We Offer a Return:
- To Cancel an Order: Contact our customer support team at info@delightjewelers.com to cancel an order before it is shipped. A full refund will be issued to your original payment method.
- Damaged on Arrival: Inspect your order upon delivery. If it's damaged during transit, contact us immediately with a description and photos. We'll arrange for a return, replacement, or refund.
- Faulty Manufacturing or Broken After Use (Warranty): Reach out to our customer support team for guidance on the warranty claim process.
- Change of Mind: Return the item within 30 days of delivery in its original condition, unworn, with tags, and in its original packaging.
- For an Exchange: Follow the return process outlined in section 4. Once accepted, make a separate purchase for the new item.
- Wrong Product Received: Contact us immediately, and we'll arrange for a return and ship the correct product at no additional cost upon receiving the returned item.
Initiate a Return:
- Contact Us: Email info@delightjewelers.com with your order number and return reason.
- Return Authorization: Our team will provide a return authorization and, if applicable, a return shipping label.
- Packaging and Shipping: Ensure the item is in its original condition and follow the provided instructions for packaging and shipping.
- Required Documents: Include a copy of the return authorization and, if needed, attach photos to support damage or defect claims.
Refunds: Once we receive and inspect your return, we'll notify you of the refund status. Approved refunds will be processed within 7 business days to your original payment method.
Business Information:
Company Name: DELIGHT FASHION & BEAUTY LLC
Address: 508 Pat Booker Road #5080, Universal City, Texas, 78148, United States
Email: info@delightjewelers.com
Contact Form: https://www.delightjewelers.com/pages/contact
Phone: +1 (866) 260-7150
Company Number: 805240886
Customer Service: Monday to Friday between 9:00 AM to 5:00 PM.